PRIVACY POLICY

(Политика за защита на личните данни / Политика за поверителност)

Zet Plast EOOD
UIC (EIK): 202473388
Website: https://zplastdograma.com

Last updated: 26 September 2026

  1. Introduction and controller

This Privacy Policy (the “Policy”) describes how Zet Plast EOOD (the “Controller”, “we”, “us”) collects, uses, stores and protects the personal data of visitors and users of the website https://zplastdograma.com (the “Website”), as well as of persons who contact us via forms, telephone, e-mail or online chat.

This Policy has been prepared in accordance with:

  • Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
  • the Bulgarian Personal Data Protection Act (PDPA);
  • Directive 2002/58/EC (ePrivacy) and related national legislation;
  • the guidelines of the Commission for Personal Data Protection (CPDP).

Controller details:

Zet Plast EOOD

UIC (EIK): 202473388

Registered office and management address: Sofia, Republic of Bulgaria

Showroom stores and contacts:

  • 39 Gotse Delchev Blvd., Sofia – tel. 0879 13 13 99, e-mail: z_plast_3@abv.bg
  • 44A Madrid Blvd., Sofia – tel. 0877 13 13 83, e-mail: z_plast_madrid@abv.bg
  • Lyulin 3, Cooperative Market, Sofia – tel. 0878 15 55 17, e-mail: z_plast_2@abv.bg
  1. What personal data we collect

The Website is primarily informational. We do not require registration with a user profile and do not collect personal data except in the following limited cases:

2.1. Data provided voluntarily via forms

The Website contains forms for enquiries, offer requests and contact. Depending on the specific form, the following may be collected:

Form / location Data collected Mandatory nature
Request an offer
(“Request an offer” page)		 Name; Telephone number Fields are required in order to submit
Contact form
(“Contacts” page)		 Name; E-mail; Telephone; Enquiry text Name, E-mail and Telephone – mandatory; Enquiry – optional
Forms on product pages / “Send” / enquiry Usually name and/or telephone (and possibly a short message) According to the specific form
Shopping / enquiry form with telephone Telephone number (and, if needed, additional data you voluntarily provide) Telephone – main field

 

We do not collect special categories of personal data (sensitive data under Art. 9 GDPR) through the Website.

2.2. Data from communication outside the forms

When you contact us by telephone, e-mail or via the online chat (tawk.to), we process the data you provide (name, telephone, e-mail, content of the conversation/message) in order to respond to your enquiry and to provide information or an offer.

2.3. Data collected automatically (technical data and cookies)

When you visit the Website, the following may be processed:

  • IP address, browser type, operating system, date and time of visit, pages viewed;
  • data via cookies and similar technologies (strictly necessary, functional, analytical and advertising – according to your consent).

A detailed description of all cookies, their purposes, duration and providers is available in the separate Cookie Policy of the Website. We recommend that you review it.

2.4. Online chat (tawk.to)

The Website uses the tawk.to online chat service. When using the chat, visitor identifiers and conversation history may be processed (via the cookies TawkConnectionTime and __tawkuuid), as well as the content you enter. These data are processed to enable communication and support.

  1. Purposes and legal basis for processing
Purpose of processing Categories of data Legal basis (GDPR)
Responding to enquiries, preparing and sending offers, communication with potential customers Name, telephone, e-mail, content of the enquiry Art. 6(1)(b) – pre-contractual measures at the request of the data subject; and/or (f) – legitimate interest
Performance of orders / contracts (when concluded) Data necessary for performance (name, telephone, installation address, etc., provided by you) Art. 6(1)(b) – performance of a contract
Ensuring basic functionality and security of the Website Technical data, strictly necessary cookies Art. 6(1)(f) – legitimate interest; (b) where necessary
Traffic analysis and Website improvement (analytical cookies) Anonymised/pseudonymised visit data Art. 6(1)(a) – consent
Display of personalised advertisements (advertising cookies) Identifiers via advertising cookies Art. 6(1)(a) – consent
Online chat and retention of conversation history Chat data, tawk.to identifiers Art. 6(1)(b) / (f); for non-strictly necessary – consent (cookies)
Compliance with legal obligations (accounting, taxes, etc.) Data required by law Art. 6(1)(c) – legal obligation

 

Where the basis is consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal (e.g. via the cookie settings or by contacting us).

  1. Retention period

We store personal data only for as long as necessary for the purposes for which they were collected, or as required by law:

  • Data from enquiry/offer forms: until the communication is completed and a contract is possibly concluded or declined, and thereafter generally for 1–3 years (depending on the nature of the enquiry and the legitimate interest for any subsequent contact or defence of rights), unless a longer retention is required by law.
  • Data relating to performed contracts: according to the time limits under accounting and tax legislation (usually 5–10 years).
  • Cookies: according to the periods specified in the Cookie Policy (session, minutes, days, months or up to about 1 year+).
  • Chat data: according to the service settings and the need to retain conversation history.

After the retention period expires, the data are securely deleted or anonymised.

  1. Recipients of data and transfers to third parties

Personal data may be disclosed to:

  • our employees and authorised persons who need access to perform their duties;
  • service providers (hosting, website maintenance, online chat – tawk.to, protection – Cloudflare) acting as processors under contract and subject to confidentiality obligations;
  • providers of analytical and advertising services (Google LLC, Meta Platforms), only where consent has been given for the relevant cookies;
  • public authorities where required by law.

We do not sell personal data to third parties.

Some providers (Google, Meta, Cloudflare, tawk.to) may process data outside the European Economic Area. In such cases appropriate safeguards under the GDPR are applied (standard contractual clauses, adequacy decisions, Data Privacy Framework, etc.).

  1. Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure, including:

  • limited access only for authorised persons;
  • use of secure connections (HTTPS) and protection services (e.g. Cloudflare);
  • regular risk assessment and updating of measures.

Nevertheless, no system is completely secure; in the event of a suspected incident we will notify the affected individuals and the CPDP where required by law.

  1. Your rights as a data subject

Under the GDPR you have the right to:

  1. access the personal data we process about you;
  2. rectification of inaccurate or incomplete data;
  3. erasure (“right to be forgotten”) where the grounds under Art. 17 GDPR apply;
  4. restriction of processing under certain conditions;
  5. object to processing based on legitimate interest;
  6. data portability (where applicable);
  7. withdraw your consent at any time (for processing based on consent);
  8. lodge a complaint with the Commission for Personal Data Protection:

CPDP, Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., website: https://www.cpdp.bg, e-mail: kzld@cpdp.bg

To exercise your rights you may contact us using the contact details above (telephone or e-mail). We will respond within the statutory time limit (usually within 1 month).

  1. Children

The Website is not directed at persons under 14 years of age and we do not knowingly collect personal data of children. If we learn that we have received data of a child without the relevant consent/permission, we will take steps to delete them.

  1. Relation to the Cookie Policy

Detailed information about the cookies used, their categories, providers, durations and how to manage consent is published in the separate Cookie Policy of the Website. This Policy and the Cookie Policy should be read together.

  1. Changes to the Policy

We may update this Policy in the event of changes to our practices, the legislation or the services used. The current version is always published on the Website with the date of the last update indicated. In the event of material changes we will endeavour to inform you in an appropriate manner (e.g. via a banner or notice on the Website).

  1. Contact

For questions related to the processing of personal data or the exercise of your rights:

Zet Plast EOOD, UIC 202473388

E-mail: z_plast_3@abv.bg | z_plast_madrid@abv.bg | z_plast_2@abv.bg

Telephone: 0879 13 13 99 | 0877 13 13 83 | 0878 15 55 17

Showroom addresses: as indicated in section 1.

 

© Zet Plast EOOD | All rights reserved
This Policy forms an integral part of the terms of use of the Website.